How to cancel or ask about a refund
Contact us. That is the step the policy asks for.
The policy says: "To cancel an order or ask about a refund, contact us."
Email admin@vermilionvitez.com from the address you used at checkout, and tell us which product you bought. Please do not send card numbers or passwords.
The full wording is in the Refund & Return Policy. The Terms of Service point to it as well.
State filings
Per the policy, there is no refund for a state filing once we file correctly.
State filings (LLC and C-Corp formation, registered agent filing fees): no refund once we file correctly. The state keeps its fee, and a filing can't be undone. If we make an error on your filing, we correct it or file a new entity at our cost.
Before we submit your filing
Per the policy, a cancellation before we submit the filing to the state gets a full refund of our service fee.
If you cancel before we submit your filing to the state, we cancel the order and refund our service fee in full. Once the filing is submitted, the state filing terms above apply.
You can see whether an order has been submitted on My Orders. See What happens after you place an order for the status labels.
Other products
The policy covers the toll-free line, documents and trust packages in its own words.
Business Toll-Free Line: if we make a mistake on our side, you get a credit.
Operating agreements and bylaws: we stay in contact with you and revise the document until it's right.
The Irrevocable Private Trust, 508(c)(1)(a) and 501(c)(3) document packages are delivered as soon as they're generated, so they can't be refunded after delivery.
Our educational guides and member library are digital, so there is nothing to ship back or exchange.
Where an approved refund goes
An approved refund or credit goes back to the card or account you paid with.
When we approve a refund or a credit, it goes back to the card or account you paid with.
For cards and invoices, see the billing section of Manage your account.
Common questions
Is there a refund window in days?
The policy does not state one. It says: "To cancel an order or ask about a refund, contact us." Email admin@vermilionvitez.com.
Does deleting my account cancel an order or subscription?
No. Deleting your login does not cancel an order or a subscription, and your orders and records are kept. Manage billing in the billing portal, or email admin@vermilionvitez.com.
Still need help?
Email us at the address that fits your question. Please don't send passwords, card numbers or two-step codes.
Account and billing support
Sign-in problems, login email changes, orders and billing.
admin@vermilionvitez.com