Manage your Vermilion Vitez account

1. Select Member Access in the site header. On a phone, open the menu first.
2. Enter your email and password, then select Sign In.
3. If you turned on two-step verification, enter the 6-digit code from your authenticator app and select Verify.

First time signing in after you paid

When you pay for an order, we create a member account under the email address you entered at checkout and email you a link to set your password. Look for an email from Vermilion Vitez with a Set your password button.

That link works once and expires. If it has expired, go to the sign-in page, choose Forgot password? and enter the email you used at checkout. The reset email lets you choose a password the same way.

If you created an account yourself on the Membership page, sign in with the email and password you chose then.

What you can change yourself

• First name and last name. Both are required.
• Phone number.

Edit the fields in the Profile panel and select Save Changes. How we use your email address and phone number is explained in our Privacy Policy.

Changing the email you sign in with

The Account page shows your login email, but you can't edit it there. Email admin@vermilionvitez.com and tell us the new address you want to sign in with.

Reset a forgotten password

1. Go to the sign-in page and choose Forgot password?
2. Enter the email on your account and select Send Reset Link.
3. Open the email titled "Reset your Vermilion Vitez password" and select Choose a new password. The link works once and expires soon, so use it right away.
4. Choose your new password, then sign in with it.

Change your password while signed in

On the Account page, find the Change Password panel. Enter the new password twice and select Update Password. It has to be at least 8 characters.

Turn on two-step verification

1. On the Account page, find Two-Step Verification and select Turn on two-step verification.
2. Scan the QR code with an authenticator app such as Google Authenticator, Authy or 1Password. You can also type in the code shown under it.
3. Enter the 6-digit code the app shows and select Verify & turn on.

From then on, signing in asks for a code from the app after your password. To switch it off, use Turn off two-step verification in the same panel.

Opening the billing portal

• If you're signed in, Open Billing Portal takes you straight to your own billing.
• If you aren't, enter the email you used at checkout. If that address has billing with us, we email it a secure link that works for one hour.

In the portal you can update your card and see your invoices.

Receipts

We email an itemized receipt after each payment. For a one-time document purchase, the billing portal page can also fetch your Stripe receipt from the checkout session ID in your confirmation link.

Cancelling a recurring service

Service pages don't have a cancel button. Open the billing portal to manage the subscription, or email admin@vermilionvitez.com and tell us which service you want to stop. Refunds follow our Refund & Return Policy.

The switches are in the Autonomy Controls panel, and each one saves as soon as you change it:

• Mute weekly compliance & deadline emails stops the weekly email about your compliance deadlines.
• Mute points, streaks, and community comparisons turns off the points and streaks shown in the member area.

Turn a switch off again to undo it.

1. Open the Account page and scroll to Danger Zone.
2. Select Delete My Account, read the list, tick the box and select Continue.
3. Enter your password to confirm.

What deletion does

• Your login is deleted, and you can't sign in to that account again.
• Your profile, business profile, community posts, comments and messages are removed.
• You lose access to your document vault, mail, letters and the other member tools.
• Domains registered through us can no longer be managed from the portal and won't renew, so they may be lost when they expire.
• Records of completed purchases are kept for legal and accounting reasons, but you can no longer see them.
• Nothing is refunded, and deleted data can't be recovered, including by our team.