Emails right after you pay
After a paid checkout we email you a receipt, and if you are new we also email a link to set your password.
The receipt
The receipt email is titled "Your Vermilion Vitez receipt" and shows the amount you paid. It goes out for paid checkouts. A $0 checkout does not send one, and neither does a payment that clears later instead of at checkout.
Your account email
If you did not have a member account, we create one under the email address you entered at checkout. A second email, "Your Vermilion Vitez account is ready," has a Set your password link. That link works once and expires.
If it has expired, go to the sign-in page and choose Forgot password? The steps are in Manage your account.
Follow your order in your account
Sign in and open My Orders to see every order and its status.
Each order carries one of these status labels:
- Payment Not Completed
- Paid — Processing
- Submitted
- Needs Attention
- Complete
- Action Needed
If an order shows Needs Attention or Action Needed and you are not sure why, email admin@vermilionvitez.com with the email address you used at checkout.
Formation and registered agent orders
If we need more information to file, we email you a questionnaire link, and nothing is filed until you send it.
You may get these emails, depending on the order:
- "One more step to file ..." has a link to a short questionnaire. We do not file anything until you submit it.
- "Your order has been submitted" tells you the order has gone in.
- "Payment received -" confirms a payment we recorded by hand.
- "Your order is complete: ..." names the product. For registered agent service it mentions our partner, Registered Agents Inc.
Once the questionnaire is in, your operating agreement and bylaws appear on the formation documents page. See Find your documents. We do not publish a fixed delivery time for formation or registered agent orders.
One-time services and trust packages
One-time services send an "Order received" email and a notice in your portal, and trust packages send two emails: one when we start and one when your documents are ready.
One-time services
You get an email that starts with "Order received -" and a notification in your member portal.
Irrevocable Private Trust, 508(c)(1)(a) and 501(c)(3) packages
The first email says payment was received and your package is being prepared. The email tells you when to expect them. A second email arrives when they are ready, and the files are on My Documents.
These packages are delivered as soon as they are generated. The refund page quotes what the policy says about that.
Common questions
I paid but did not get an email. What now?
Check your spam folder and the email address you typed at checkout. The receipt and account emails go to that address. If nothing is there, email admin@vermilionvitez.com with the address and the product you bought.
Do I get a receipt for every payment?
No. The receipt email is sent for paid checkouts. It is not sent for a $0 checkout or for a payment that clears after checkout.
Will every order send a "documents are ready" email?
No. Trust packages send a second email when your documents are ready. Other products use the emails and portal notices described above, and your order status shows in My Orders.
Still need help?
Email us at the address that fits your question. Please don't send passwords, card numbers or two-step codes.
Account and billing support
Sign-in problems, login email changes, orders and billing.
admin@vermilionvitez.com