Turn it on
Open Account Settings, find Two-Step Verification and follow the three steps below. You need an authenticator app first.
Apps that work include Google Authenticator, Authy and 1Password.
- Sign in and open Account Settings. Find Two-Step Verification and select Turn on two-step verification.
- Scan the QR code with your app, or type the code shown under it.
- Enter the 6-digit code the app shows and select Verify & turn on.
If you select Cancel before step 3, the setup is removed and two-step verification stays off.
Sign in with a code
After your password, the sign-in page asks for the 6-digit code from your authenticator app.
- Go to the sign-in page and enter your email and password.
- When it says "Enter the 6-digit code from your authenticator app," open the app and type the current code.
The code changes on a short timer, so use the one showing when you submit.
Turn it off
Select "Turn off two-step verification" in the same panel and confirm.
The browser asks you to confirm. After that, your account needs only your password to sign in.
If you lose your phone or your app
We do not offer recovery codes, so keep your phone or app until the new one works.
If you are still signed in on a device, turn two-step verification off in Account Settings and set it up again on the new phone.
If you are locked out, email admin@vermilionvitez.com from the address on your account and say what happened. Please do not send passwords or codes. Set up the new device before you retire the old one.
Common questions
Which authenticator apps work?
The Account page lists Google Authenticator, Authy and 1Password as examples.
Do you give backup codes?
No. We do not offer recovery codes. If you lose your phone, see the steps above.
Is two-step verification required?
It is a setting you turn on yourself in Account Settings. Your password works on its own until you do.
Still need help?
Email us at the address that fits your question. Please don't send passwords, card numbers or two-step codes.
Account and billing support
Sign-in problems, login email changes, orders and billing.
admin@vermilionvitez.com